FAQs

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Frequently asked questions

Planning a safari often comes with many questions.

Below you’ll find answers to some of the most common topics our clients ask about, from how the planning process works to travel logistics and support on the ground. If you don’t see your question here, we’re always happy to guide you personally.


How does the planning process work?

We begin with a personalised consultation to understand your travel style, interests, pace, and priorities. From there, we design a fully bespoke itinerary tailored entirely to you, refining every detail until it feels just right — from lodges and experiences to logistics and timing.


Who will I be working with?

You will work directly with Golden Horizons Safari Co. throughout the entire planning process — from your first consultation until you return home. We also collaborate closely with trusted partners on the ground across Africa to ensure seamless coordination and real-time support during your journey.


Will we have support while traveling?

Yes. All of our journeys include 24/7 support through our trusted local partners on the ground, as well as coordination before, during, and after your trip. From airport meet-and-greet services to in-country logistics, you are supported every step of the way.


What destinations do you specialise in?

We specialise exclusively in Africa and the Indian Ocean, including Botswana, Kenya, Tanzania, South Africa, Namibia, Rwanda, Uganda, Zambia, Zimbabwe, Mozambique, Mauritius, and Zanzibar. Each journey is thoughtfully designed based on seasonality, wildlife movement, and your personal travel goals.


When is the best time to go on safari?

There is no single “best” time — it depends on where you go and what you want to experience. Different seasons offer different highlights, from peak wildlife viewing to greener landscapes and quieter camps. We guide you on the ideal timing based on your chosen destination, interests, and travel style.


Do you book international flights?

We arrange all internal flights within Africa, including scheduled and charter flights where required. 

International flights are often booked by our clients directly, particularly for those wishing to use airline miles or preferred carriers. We are always happy to advise on routing, timing, and airline selection.


Is there a minimum budget?

Our journeys are fully bespoke and reflect the nature of premium safari travel. While there is no fixed minimum, most itineraries typically begin around $8,000 – $10,000 per person, depending on destination, season, length of stay, and travel style.


Do you charge planning or consultation fees?

At this time, we do not charge a separate planning fee for standard individual journeys. For complex itineraries, group travel, or hosted retreats, specific terms may apply and will always be communicated clearly in advance.


What payment methods do you accept?

We accept international bank transfers / wire transfers as our primary method of payment.

We also accept Visa and MasterCard credit cards for your convenience. Please note that a 3% processing fee applies to all credit card payments to cover bank and merchant fees.


For larger journeys and multi-night safaris, bank transfers are often preferred, as they avoid additional processing costs and allow funds to be transferred directly to our partners on the ground.


If you have questions about payment options or would like guidance on the best method for your booking, we’re happy to assist.


What is required to confirm a booking?

To secure reservations, a deposit is required. For individual bookings, this is typically 30%. For groups of five or more travellers, a 50% deposit is required. Final balances are due 75 days prior to the travel start date.


When is payment due?

To confirm your booking, a deposit is required within 10 days of receiving your final itinerary and quote.


  • Individual bookings:
    A 30% deposit is required to confirm the reservation.

  • Private groups of five (5) guests or more:
    A 50% deposit is required to confirm the booking.


Final payment (100% of the total trip cost) is due no later than 75 days prior to your travel start date.


Bookings made within 75 days of departure require full payment at the time of confirmation.

 

What is your cancellation policy?

Cancellation policies vary by lodge, camp, and third-party supplier. All applicable terms will be clearly outlined at the time of booking. Please note that deposits are generally non-refundable, and we strongly recommend comprehensive travel insurance.


Do I need travel insurance?

Yes. Comprehensive travel and medical insurance is mandatory for all travellers and must include coverage for medical evacuation, trip cancellation, and interruption.


Do you plan trips for families or multi-generational groups?

Absolutely. We regularly design journeys for families and multi-generational groups, selecting properties and experiences that balance comfort, safety, flexibility, and meaningful shared moments.